Just like any other electronic device, a thermostat can also go unresponsive or malfunction due to technical issues. Such problems, however, can be fixed by following the troubleshooting guides or by replacing the product. Though replacing the product is to be considered as the last option when all the other options have failed to work.

If you have recently purchased the Amazon Smart Thermostat which went unresponsive, either during the installation process or while using, it can be resolved by checking for the solution on the internet.

Luckily, in this post, we have written a guide that’ll assist you to troubleshoot your thermostat and look for the root of the problem. Let’s get started.

How to Fix My Unresponsive Amazon Smart Thermostat?

Before we hop on to the solution to the problem, first, we will take a look at the most common causes of the Amazon Smart Thermostat’s (or any other thermostat) unresponsiveness. In case this problem arises again, you can easily troubleshoot it without looking over the internet.

1. The Thermostat isn’t receiving any power

This is the most common cause of the thermostat going blank or unresponsive. It might be due to faulty wires, poor or loose connections, a blown fuse, or a tripped circuit breaker.

In that case, check for these signs in your electrical fuse box. If everything looks good and there’s no issue with the wires or a fuse, then the problem is somewhere else.

2. The Thermostat’s wires are loosely connected

Loose connections can also cause your thermostat to go unresponsive. A thermostat is the soul of your HVAC system that guides, controls, and adjusts the temperature according to your needs. 

Any kind of problem is detected by the thermostat allowing it to send power to the components that need it the most. If due for any reason, the wired connections are compromised, your thermostat will have a hard time communicating with your HVAC system.

To solve this problem, remove the faceplate of your thermostat and look for any loosely connected or detached wires. Make sure you turn off the power before holding the wires gently in their places.

3. The Thermostat is poorly located in your house

You should know that direct sunlight on an electronic device can cause issues. The same is true for your thermostat. If not due to loose wires, your thermostat might be placed in the wrong location, like near the windows or doors, where the sunlight is falling directly on the thermostat.

The poor location of the thermostat can not only cause the thermostat to go unresponsive, but it can also make it display false readings. For example, if it is placed near the window, it can show higher readings than your home temperature.

So it’s better to keep the thermostat away from windows, doors, or any fire source and place it in the center of the house.

4. The Thermostat is dirty

Any device can malfunction due to its dirty components. If you are letting the dust or debris accumulate inside the thermostat, it can be one of the reasons why your thermostat is not behaving properly.

That’s why it is recommended to keep your thermostat clean and check for any collection of dirt and debris every few weeks. The best way to do so is by removing the faceplate of your thermostat and using a soft brush to clean the components.

5. The Thermostat is not properly installed

You might have made some errors while installing the thermostat. If this is your first time installing a thermostat, it’s better to call a professional for help.

6. The Thermostat is not level

While installing the thermostat, it is important to check if your device is leveled with the help of a tool. Any errors in leveling it with the wall can cause problems like false readings.

7. The Thermostat is corroded

If your thermostat has been with you for a long time, its internal components might have corroded, and that’s what might be causing it to malfunction. You can try cleaning it with an electrical contact cleaner. If the problem still persists, it means your thermostat is too old and needs to be replaced.

8. The Thermostat is damaged

Last but not least, if you think none of the above reasons are causing your thermostat to go unresponsive, then it might be because your thermostat is damaged. In that case, you can call a technician to fix the issue or replace it with a new one.

Does My Thermostat Need a Replacement?

While the above troubleshooting methods can fix your thermostat, some problems might not be solved either because your device is too old or is broken. 

There are two primary reasons why you might require a new thermostat. To begin with, your thermostat may simply need to be replaced due to its age. Thermostats, like most other household items, ultimately wear out and fail.

Second, it’s possible that your thermostat isn’t correctly connected to your HVAC system. There are many various HVAC systems on the market, just as there are many different thermostats. 

It’s critical to have a thermostat that is compatible with your system and can instruct your HVAC unit on how to operate. Compare your HVAC system’s requirements to your thermostat’s capabilities to ensure you have the right thermostat. If you’re changing a thermostat, be sure it’ll work with your system.

When Should I Call for Professional Help?

If you’ve tried these basic troubleshooting steps and they haven’t worked, it’s time to call in a specialist. A professional HVAC specialist will have all the equipment and know-how needed to get your thermostat up and running without a hitch, no matter what the problem is. You can also call Amazon Home Services to help you in fixing the issue.

The Takeaway

We hope this troubleshooting guide has helped you to get rid of your problem. There can be other possible reasons for your thermostat to go unresponsive. As of now, these are the most common problems causing it.

If none of the troubleshooting methods work for you, your last option is to either replace the product with a new one or call for professional help. Amazon customer service is always available 24/7 via phone, chat, and email to assist you with your problems.

The bottom line is that as a vital piece of equipment, it’s important to keep your thermostat in good condition. It is what helps you adjust and control the temperature of your surroundings.


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